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Student AV Technician

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University of Maryland

Job Description

Position Number:

02070708

Title:

Student AV Technician

Functional Title:

Student AV Technician

Category Status:

14-Student Hourly, UG

Applicant Search Category:

Student

Unit:

BMGT-IT Smith

Campus/College Information:

Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.

Vaccine Protocol

The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University requires that students, faculty, and staff on the UMD campus be vaccinated against COVID-19. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded.

Position Summary/Purpose of Position:

Smith Audio Visual is seeking 3 to 5 technicians for hourly positions responsible for instructional and collaborative IT/AV technology support in Van Munching Hall – College Park. This position is responsible for supporting IT/AV technology to faculty, staff, and students on-site. May include any and/or all of the following: 
  • Provide onsite and virtual technical support to the Faculty, Staff, and Students to include; all AV (Audio Visual) systems; proactively monitor technical aspects of classroom and computer lab activity and WEPA printing.
  • Provide incident management (ticket system) which includes accurate and timely processing of incidents, problems, inquiries, change, and service requests; provide technical support and setup of special events held at College Park.
  • Support of faculty, staff, and students on-site.

Minimum Qualifications:

  • Must be current University of Maryland Undergraduate or Graduate student.
  • 3 – 5 years of technical related experience.
  • Knowledge and experience with laptop/desktop connectivity and interfacing.
  • Ability to support, identify, and troubleshoot general problems with IT/AV hardware.
  • Knowledge of Windows/Mac OS, web browsers, productivity applications (MS Office), and Active Directory. 
  • A general understanding of networks, authentication, application packaging, and imaging. 
  • Knowledge of web conferencing applications such as Zoom, WebEx, and Google Meets. 
  • Must possess positive attitude, willingness to learn and proactively seek continuous quality improvement of services.
  • Ability to navigate and engage multiple stakeholders to obtain optimal customer service results. 
  • Ability to work with deans, University and visiting faculty, students, and staff.
  • Excellent communication skills.

Posting Date:

07/08/2022

Open Until Filled

Yes

Best Consideration Date

08/01/2022

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

Women, minorities, LGBTQ+, veterans, and people with disabilities are encouraged to apply.

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