Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Who We Are

East Ann Arbor Health and Geriatrics Center offers many primary and specialty care services. We are actively seeking compassionate, enthusiastic, and patient-focused individuals who will share in the goal of crafting the ideal experience for our patients, families, and employees.

Excellent medical, dental and vision coverage.

Generous Paid Time Off (PTO) Program.

Management that provides quality training and direction.

Direct communication and partnership with Nurse Practitioners and Physicians.

Sign-on bonus! 

You will play an integral role within our institution and are important to delivering the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual, and to help you advance in your career. Do not hesitate; join our team today and help us provide remarkable assistance to our patients at East Ann Arbor Health and Geriatrics Center.

Responsibilities*

• Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies. Obtains and records accurate/pertinent intake information that includes preparing medical information and reports for the appointment (reviewing PSL, updating prescription information, etc.). Efficiently prepares the patient, based either on complaint or predetermined protocol assisting the patient when appropriate.
• Assists the provider during the patient visit to include routine procedures, casting/bracing, collection and /or process of specimens for either on-site testing or preparing for pick-up. Able to confidently share test preparation with the patient/family.
• Continuously track the clinic patient flow and identify holdups and notify patients if the schedule runs behind. Prepares and assures patients are given appropriate and prepared paperwork (encounter forms, test requisitions, school, or work forms, etc.).
• Prepares and administers all appropriate medications using the 5 rights and by written physician order. Ensure two patient identifiers are verified before administration of any medication. Document all medications correctly in Epic. Provide appropriate patient information sheets to the patient/caregiver.
• Provides accurate and efficient clinical support processes that include prescription refills, test results reporting, pharmacy insurance authorization, and /or other requests. May facilitate the appointment process with clerical staff (overbooks or directly schedule). Also performs other assignments such as opening processes (QC testing), supply inventory and patient calls.
• Collaborate with nursing and physician staff to ensure optimal patient care.
• Maintains current competencies and mandatory training. Attends mandatory clinic and hospital training programs. Actively participates and leads the clinic staff meetings.
• Acts as preceptor for orientation of new Medical Assistant staff and student externs. May also precept staff members that require performance improvement. Assures training is up to date for all staff on equipment and procedures.
• Perform administrative duties that include weekly staff schedules, process improvements, change implementation, and evaluation preparation. Coaches and supports staff to promote improvement. Staffing plans are maintained to meet the needs of providers and patients. May be involved in the ordering process and strives to meet budgetary expectations. Actively participates in regulatory compliance activities.
• Coordinates use of exam/procedure room space. Supports multiple providers and/or specialties. Provides assistance with complex procedures and/or specimen collections. Takes initiative in identifying, acting, and following through on problems and tasks.
• Serves as a positive role model and is an integral member of the clinical leadership team. Communication is effective and positive with the entire health care team. Demonstrates proactive problem-solving skills and takes the initiative to identify, act and follow through on problems. Is able to consider the impacts of decisions/changes beyond the immediate work group.  
• Relates work and job purpose to UMHHC mission and commitment to putting patients and families first.
• Interacts effectively and builds respectful relationships within and between units and among individuals.
• Communicates effectively in ways that enhance productivity and build respectful relationships. Demonstrates active listening, written, verbal, and information technology skills. Shares relevant information.
• Seeks constructive approaches to resolving workplace issues.
• Adheres to high standards of personal and professional conduct.
• Responds positively to change, showing willingness to learn new ways to accomplish work.
• Fosters mutual respect and supports UMHS commitment to diversity. Promotes community building and diversity initiatives that help employees learn and respect each others differences.
• Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures and protocols as appropriate by job function.
• Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work.
• Accomplishes work in ways that maximize productivity and available resources while minimizing waste.
• Performs other duties as assigned.
• Process patient care orders using the electronic ordering system may be required in certain areas.

Required Qualifications*

 High school diploma or GED. Graduation from a medical assistant program or an equivalent combination of education and experience (5+years) is necessary; additional formal education in a health care field is desired. Experience working as a team lead is necessary. Knowledge of medical terminology is necessary.

Exceptional interpersonal skills and ability to work well within a team setting.

Communicates effectively.

Demonstrates active listening, written, verbal, and information technology skills.

Desired Qualifications*

• Certification as a Medical Assistant.
• Experience with OB/GYN and Pediatric patient population. 
• Experience working within a large, complex health care setting. 
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.

Work Schedule

Monday through Friday, and Saturaday monrning rotation. Some evening hours and weekend mornings. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.