Job Description

• Develop strong community partnerships through effective networking, collaboration and education.
• Implement best practices to meet or exceed identified program outcome measures.
• Effectively recruit, hire, train, develop, supervise, and evaluate direct reports.
• Collaborate with colleagues to meet organizational strategic goals through the implementation of new programs and services.
• Maximize program capacity through utilization of community partnerships.
• Prepare monthly, quarterly and annual reports.
• Ensure that programs meet or exceed CARF, Goodwill, DOL, and other funder standards.
• Provide quality customer service to internal and external customers, ensuring the best possible experience with mission programs and services.
• Participate in the organizational strategic planning and budgeting process.
• Ensure program operates within approved budget allocations.
• Manage program grants ensuring all funds are spent appropriately.
• Contribute to program sustainability through efficient use of physical, financial, time and people resources.
• Identify opportunities for mission programing to generate revenue.
• Identify strategies to improve department efficiencies, performance, and overall operations.
• Collaborate with the marketing department to ensure programs are well-represented and well-known throughout the community.
• Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, and participants
• Meet or exceed safety goals and standards.
• Immediately report all critical safety incidents to VP of Mission Advancement and Director of HR
• Utilize effective communication strategies to build relationships, boost employee morale and develop staff.
• Coach employee job performance and, in partnership with HR, issue disciplinary action as needed.
• Other duties as assigned.

• Engage in ongoing personal, professional growth and development.
• Commit to leadership development within the YouthBuild and Work Experience programs
• Collaborate with diverse populations.
• Communicate in a clear, correct, complete, concise, and compassionate manner to ensure both the sender and receiver feel satisfied.
• Utilize relational skills, technical skills, and reasoning skills to promote managerial effectiveness.

• Promote the vision and mission of Goodwill through identifying opportunities to increase program funding and growth.
• Model in action and word, Goodwill core values of Customer Focused, Integrity, Accountability, Responsible Stewardship, Respect and Dignity

• Bachelor’s degree in human services, Business Administration, or related field required (equivalent experience acceptable in lieu of degree)
• Seven (7) years of diversified experience in an operational or programmatic capacity involving management of personnel, planning, compliance, contract guidelines adherence, purchasing, contract negotiations, budgeting, and marketing.

• Valid driver’s license

• Ability to establish and maintain effective working relationships with supervising personnel, coworkers, civic organizations, business professionals and the public.
• Ability to travel locally and nationally.
• Ability to maintain confidentiality.
• Must have excellent communication, problem-solving and leadership skills.
• Ability to prioritize and organize multiple tasks in order to meet deadlines.
• Ability to work in a fast-paced, rapidly changing environment.
• Ability to operate a personal computer and associated computer programs (i.e. Microsoft Suite, Apricot, NetSuite)

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