As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Business Analyst, NetSuite Fortrea Patient Access

Remote

Our Patient Access team is a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years. Further advanced by its recently expanded non-commercial specialty pharmacy, FortreaRx, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications.

The Business Analyst, NetSuite will be working as part of a growing team of individuals that delivers excellent digital products and experiences to clients, stakeholders, and end users. This individual will work with internal business applications and cross-functional teams and is responsible for analyzing, designing, configuring, testing, deploying and supporting features on our NetSuite ERP. This role is critical to leading in building and maintaining a best-in-class ERP to support the needs of the business entities we support.

Successful candidates will be a self-starter capable of initiating, recommending and driving solutions, have a strong sense of ownership, detail-oriented approach, enjoy drivingcustomer projectstosuccessful completion, and can effectively communicate in both technical and business-oriented settings.

RESPONSIBILITIES

• Business analysis work:
  • Be able to prioritize and juggle multiple projects with tight deadlines.
  • Liaise with stakeholders to collect and document requirements and desired business outcomes.
  • Use agile philosophies, process engineering and critical thinking to design simple, scalable solutions to meet requirements within NetSuite ERP ecosystem.
  • Work with technology leaders, stakeholders, and technology teams to estimate and prioritize the backlog of work.
  • Manage backlog of work and regularly present status updates, solutions and decisions to many levels of the organization.
  • Maintain documentation including ERP/company data dictionary, KPIs, NetSuite design/architecture, etc.
• Configuration Support and Development work:
  • Configure & support NetSuite features to meet agreed requirements and design, using best practices and solutions.
  • Configure & support integrations, data warehouse and other tech projects, in conjunction with other technology team members, as required from a NetSuite perspective.
  • Administer and support Integration and middleware tools such as Boomi, Mulesoft, Websphere or similar tools to support multi-platform integration and data flow, as required.
  • Configure, refine or develop dashboards, reports and visualizations utilizing tools such as PowerBI, Tableau or other similar analytics tools, as required.
  • Interpret and maintain Enterprise Architecture diagrams to reflect latest enterprise platforms and points of integration.
  • Design data flows and fields, as necessary.
  • Coordinate, develop and conduct all required testing surrounding ERP platform updates, process enablement and bug fixes.
  • Keep appraised of, adapt and execute best practices for NetSuite configuration, standardized processes and technology enablement.
  • Liaise with supporting 3rd party partners vendors and key subject matter experts, as necessary.
  • Perform data mapping, loading and extract work as necessary.
• Support work:
  • Respond to and resolve bugs and issues raised by internal and external users.
• NetSuite administration:
  • Provision users, password resets, account freezing/termination.
  • Develop permission sets, profile and role hierarchies.

QUALIFICATIONS

• Bachelor's Degree in Computer Science, Computer Engineering, Management Information Systems, or related field of study from an accredited university; experience considered in lieu of education.
• 5+ years of NetSuite ERP experience including working with supporting vendors, performing business analysis and administration work.
• Experience with the following is preferred but not required:
  • HIPAA and GDPR Compliance
  • Software validation
  • Clinical research or healthcare industries

Pay Range: $110-$130K

Application Deadline: Friday, September 13th, 2024

Benefits: All job offers will bebased on a candidate's skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.Regular, full-time, or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable. For more detailed information, please click here.

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Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit www.fortrea.com.

Fortrea is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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