Salary: $18 per hour

City Experiences is seeking a Ticket Booth Supervisor for our operation in San Diego.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The successful Ticket Booth Supervisor will oversee ticket booth operations and personnel to ensure continuous customer satisfaction and maximizing sales.

Essential Duties & Responsibilities:

• Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies
• Enter new reservations accurately and thoroughly
• Process payments in a timely manner in following company procedures
• Successful proper cash handling and maintaining of all monies in the ticket booth including deposits
• Maintaining sales and accounting documents required for closeouts
• Lead by example using RESPECT
• Answering any questions about new and existing reservations
• Handling of all guests' complaints on public cruises in NorCal, with a focus on complete resolution and guest satisfaction.
• Maintain and enforce uniform and personal grooming in compliance with appearance standards
• Assist with the warm and efficient greeting of guests when they arrive
• Attend applicable meetings as designated or necessary
• Prepare and maintain all necessary paperwork, supplies, and set-up of ticket booth for specific cruises and special events
• Additional job duties as assigned
• Complete employee work schedule in a timely manner.
• Complete monthly inventory
• When necessary, work in conjunction with leadership to escalate any guest issues that can't be immediately resolved.
• As necessary, processing of gift cards due to unhappy guests
• Regularly review the public cruise pages on the regional websites (port-based) to ensure accuracy, reporting discrepancies immediately and continually checking website until resolved.
• As they arise, works with corporate marketing team for support on specialty or promotional cruises.
• Additional duties assigned.

Requirements & Qualifications:

• Minimum of one (1) year customer service experience necessary
• High School diploma or equivalency is required
• Supervisory experience is preferred
• Cash handling experience required
• Communicate effectively in oral and written form
• Maintain high level of organization & be detail oriented
• Handle multiples tasks/projects at one time/meet deadlines
• Focus on customer needs
• Establish and maintain effective working relationships as required by job responsibility
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.