Registration Supervisor
Job Description
Position Number:
126281Title:
SupervisorFunctional Title:
Registration SupervisorCategory Status:
33-Exempt RegularApplicant Search Category:
StaffUniversity Authorized FTE:
1.00Unit:
VPSA-UHC-Insurance/BillingCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify someone from employment. Prior to any adverse decision, finalists have an opportunity to provide information to the University regarding the background check.
The University reserves the right to rescind offers of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Offers are contingent on providing proof of employment eligibility in the United States no more than 3 days after the initial start date. If this proof is not provided within this timeframe, the offer may be rescinded or employment terminated.
Position Summary/Purpose of Position:
This role oversees front office operations, managing customer eligibility for services, appointment scheduling, insurance verification, payment collection, and resolving system issues. Responsibilities include coordinating provider schedules, handling appointment requests, managing medical records requests and subpoenas, and engaging extensively with students and visitors.
The position includes supervisory duties, ensuring efficient customer processing, accurate information exchange, and successful appointment and billing processes—emphasis on delivering exceptional customer service, maintaining fiscal responsibility, and supervising Registration staff. Additionally, the role involves leading assigned projects such as surveys, data collection, report preparation, and presentations. This position is crucial during public health emergencies and may require Saturday work.
Benefits Summary
Top Benefits and Perks:Minimum Qualifications:
Experience:
- Minimum 5 years’ experience with front desk operations in a medical setting required.
- Minimum 2 years Supervisory experience required.
- Experience in data analytics and analysis.
- Project management experience.
Knowledge, Skills, and Abilities:
- Requires thorough knowledge of front desk operations in a medical setting.
- Requires extensive knowledge about accessing medical insurance information.
- Skilled in use of common computer office software.
- Ability to interact with challenging and diverse customer mix.
- Ability to learn and utilize different computer programs and software.
Preferences:
Preferences:
- Experience with an Electronic Medical Records system.
Additional Information:
Essential Duties and Responsibilities
Essential Duty/Responsibility (1): | Provide hands-on customer service at the bustling front desk, including greeting customers, verifying eligibility, processing payments, offering service guidance, and addressing inquiries. Stay informed on front desk protocols through training sessions, reading materials, teleconferences, and webinars to effectively train colleagues. Develop front desk protocols, procedures, and training modules as indicated.
Percentage (1): | 40%
Essential Duty/Responsibility (2): | Supervise financial transactions, ensuring adherence to University and Health Center cash handling protocols. Collaborate with colleagues to maintain accuracy, security, and accountability in all front-desk financial operations. Perform additional tasks as required
Percentage (2): | 15%
Essential Duty/Responsibility (3): | Participate in and spearhead assigned projects, including but not limited to patient surveys, data, and information collection, and preparation of various reports and presentations related to front desk procedures, utilization, and staff development.
Percentage (3): | 15%
Essential Duty/Responsibility (4): | Adhere to established policies and standards to maintain patient confidentiality, uphold data security, and comply with all applicable regulations of the health center and university. Serve as a representative of the Health Center when interacting with students, parents, and colleagues as required.
Percentage (4): | 15%
Essential Duty/Responsibility (5): | Supervises registration staff and oversees the daily operations of patient admission and intake processes. Addresses and resolves issues concerning customer and staff access to services and collections. Conducts regular meetings with administrators and stakeholders to identify and implement solutions.
Percentage (5): | 15%
Salary range is $54,902 – $68,628.
Essential Duty/Responsibility (1): | Provide hands-on customer service at the bustling front desk, including greeting customers, verifying eligibility, processing payments, offering service guidance, and addressing inquiries. Stay informed on front desk protocols through training sessions, reading materials, teleconferences, and webinars to effectively train colleagues. Develop front desk protocols, procedures, and training modules as indicated.
Percentage (1): | 40%
Essential Duty/Responsibility (2): | Supervise financial transactions, ensuring adherence to University and Health Center cash handling protocols. Collaborate with colleagues to maintain accuracy, security, and accountability in all front-desk financial operations. Perform additional tasks as required
Percentage (2): | 15%
Essential Duty/Responsibility (3): | Participate in and spearhead assigned projects, including but not limited to patient surveys, data, and information collection, and preparation of various reports and presentations related to front desk procedures, utilization, and staff development.
Percentage (3): | 15%
Essential Duty/Responsibility (4): | Adhere to established policies and standards to maintain patient confidentiality, uphold data security, and comply with all applicable regulations of the health center and university. Serve as a representative of the Health Center when interacting with students, parents, and colleagues as required.
Percentage (4): | 15%
Essential Duty/Responsibility (5): | Supervises registration staff and oversees the daily operations of patient admission and intake processes. Addresses and resolves issues concerning customer and staff access to services and collections. Conducts regular meetings with administrators and stakeholders to identify and implement solutions.
Percentage (5): | 15%
Salary range is $54,902 – $68,628.
Job Risks
Respiratory Protection, Occupational Related Bloodborne Pathogen ExposurePhysical Demands
Typical physical demands of an office setting, potential exposure to communicable disease by virtue of working in a health care environment
Posting Date:
08/02/2024Open Until Filled
YesBest Consideration Date
09/01/2024Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
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