Student Services Specialist Senior (Specially Funded)
Job Description
Job Description
Hiring Salary Range
$20.23 - $26.30/hourly, DOE
Grade
111
Work Schedule
The standard work schedule will be Monday - Friday 9:00am - 6:00pm, 10:00am - 7:00pm or 11:00am - 8:00pm during the Academic Year.
7:00am - 6:00pm, 8:00am - 7:00pm or 9:00am - 8:00pm during the Summer Months
This position offers remote work allowing employees a combination of onsite and work from home options. The expected remote work schedule for this position will be based upon the needs of the department.
Work Calendar
12 Months
Funding Information
This is a grant funded assignment with a projected end date of 06-30-2025 with renewal based on available funds and the needs of MCCCD.
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa
- Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona’s Best Employers
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
- 20 paid observed holidays
- Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- Annual professional development growth funding
- Tuition reimbursement for employees and dependents
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr™ online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.
- Pre-Retirement Events
- Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
Positioned within Strategy and Advancement, this position’s main duties are to perform and engage in high-touch outreach and retention activities with current students to increase re-enrollment, persistence, and successful student goal attainment.
The role will provide high-touch and comprehensive guidance and assistance to students by nurturing effective relationships and mentoring students to assist with re-enrollment from the first semester through completion. The ideal candidate will utilize strong customer service (concierge-level service), and problem-solving/troubleshooting skills while providing students with information about continuing enrollment and other related student services.
This position will support workforce students locally and nationally.
Essential Functions
50% - Performs and engages in high-touch outreach activities (phone/text/email/chat campaigns, recruitment events) with current students to increase continuing enrollment and retention. Assists current students in overcoming enrollment barriers throughout the student life cycle.
25%—Research student information to have the most relevant conversations; document student outcomes from daily outreach efforts across various internal systems, including, but not limited to, the Student Information System and CRM.
15% - Collaborate with experts across the college to ensure students are connected to the right area for their needs. Assist with connecting students to people, processes, and procedures for resolving challenges associated with college success.
10% - Moderate a RioConnect community specifically to support student caseload and community. Performs related duties as assigned.
Minimum Qualifications
Associate’s Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.
Desired Qualifications
- Bachelor’s degree
B. One (1) year or more experience working in a higher education environment in a Student Affairs role such as admissions, records, academic advisement, and/or registration
C. Two (2) years or more experience providing high volume customer service via telephone, email, text, and/or in person
D. Two (2) year or more experience maintaining customer records within database management system or CRM (i.e. Peoplesoft, Banner, Salesforce, etc.)
E. Experience using digital tools to service customers such as virtual chat, text, or email
F. Experience working with a culturally diverse student population
Special Working Conditions
This position will be a hybrid of remote and on-campus work. Must have a space that includes a strong and reliable internet connection to work remotely and you will be expected to commute to the Rio Salado College Main campus two times per week after onboarding and for other in-person activities as needed. This position will require evening work hours 2 days per week and may include occasional weekends.
How to Apply
Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Open until filled
First Review October 15th, 2024
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480-517-8196.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
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