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Operations & Project Support Specialist

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University of New Hampshire

Job Description

Operating Title

Operations & Project Support Specialist

Long Classification Title

Administrative Coordinator

Campus Location

Durham

Department

UNH ET&S ERP

Summary of Position

The Operations and Project Support Specialist is responsible for ensuring smooth day-to-day office operations of the reception area within the Registrar’s Office, while providing crucial support to departmental projects. This role involves managing administrative tasks, ensuring excellent service to students and faculty/staff, and supporting the work and projects of the department. The specialist will ensure that the reception area is organized and provides excellent service to walk-ins by managing a group of student employees. In addition, the person in this role will support department leadership in a variety of tasks supporting day to day operations. The ideal candidate is organized, detail-oriented, and capable of juggling multiple tasks.

Acceptable minimum level of education

Associate's

Acceptable minimum years of experience

3-5 years

Posting Number

PS4894FY25

Additional Preferred Qualifications

  • Experience with Banner or Workday SIS

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting

https://jobs.usnh.edu/postings/63439

Percent Time Information (FTE)

1.00

Grade

15

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
 
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Date

10/17/2024

Open Until Filled

Yes

Posting Open to Internal Candidates Only?

No

Interested Internal Candidates Exist?

No

Job Category

Hourly Staff (Non-Exempt)

Appointment Type

Term

Drivers License and Physical Requirements. Please check all items that apply.

None applicable

Duty/Responsibility

  • Manage the reception area of the Office of the Registrar to ensure that students, faculty and staff that come to the department for walk-ins are provided with a high level of customer service.
  • Provide support to visitors with processes related to the department, understand and explain policy, and ensure a warm transfer of students to other departments when necessary.

Duty/Responsibility

  • Manage a staff or student employees to support the reception area services.
  • This includes hiring, training and ongoing staff management to ensure that the staff is providing a high quality service experience to visitors and providing accurate information.

Duty/Responsibility

  • Provide department leadership with ongoing support related to the implementation of the Workday Student SIS.
  • This may include organizing staff schedules, assisting with meeting preparation, communication with other parties, and general organizational support to ensure the leadership is able to focus time on the implementation work.

Duty/Responsibility

  • Provide support for Curriculum and Catalog projects with data entry and tracking of assignments in the Workflow.

Duty/Responsibility

  • Provide support for transfer affairs on projects with data entry, reporting and the TES program content.

Duty/Responsibility

  • Provide support for the records area with projects, including student communication and other work as needed.

Duty/Responsibility

  • Effectively manage the office to ensure the successful day to day functions of the department.
  • Work closely with internal and external vendors that interface with the department, assist with new staff onboarding, and provide space management oversight in collaboration with the Registrar.

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