Southwestern Community College District (SWCCD) is committed to meeting the educational goals of its students in an inclusive environment that promotes intellectual growth and develops human potential. We are the leader in equitable education that transforms the lives of students and communities.

SWCCD employees are collegial and collaborative. They demonstrate the highest degree of professionalism, integrity and respect when interacting with students, colleagues, leadership and members of the Jaguar community. Our employees actively honor and respect diversity to foster a safe and welcoming community where all are inspired to participate and realize a sense of belonging.

Incumbents exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.

SUMMARY DESCRIPTION
Under the direction of the Director of Student Support Programs, serve as the main point of contact for a field of study (FoS)/Pathway to support a student success team.  Provide case management and referral services to students enrolled in the assigned field of study/meta major.  This may include a variety of complex technical and varied clerical work related to academic/Instructional support and student services; provide technical and clerical support to faculty and staff; provide diverse information and assistance to students, staff, faculty, managers, and the general public regarding various student services and instructional support functions, services, and activities. The coach will collaborate and coordinate with Success Team members to engage counselors, faculty, and staff in the design and implementation of student-centered interventions to support student success and equity. 

DISTINGUISHING CHARACTERISTICS
Positions in this class demonstrate broad knowledge and understanding of Student Success Center operations, Case Management models, Cohort based experiences, student & academic support services and are expected to work independently to provide information and assistance and to troubleshoot and resolve problems or issues. The Field of Study Success Coach is distinguished from the Student Services Tech by the breadth and depth of knowledge in a wide range of student services areas and a clear understanding of instructional support services. Employees at this level are required to be fully trained in all procedures related to their assigned areas of responsibility and understand the scope of their authority. 

EDUCATION AND EXPERIENCE
Any combination of training and experience which would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to a bachelor’s degree in business, psychology or other related field 
AND 
Two (2) years of increasingly responsible experience in a student services, academic/instructional support or higher education setting involving frequent student contact that demonstrates a basic knowledge and understanding of both instructional and student services.  

• One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement.
• If specifically referenced (i.e. degree 'or equivalent'), related experience that is above the minimum requirement may be substituted for education on a year for year basis.
• Additional assessment is required for applicants with foreign degrees from colleges or universities outside of the United States. Applicants must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) and must submit a copy of the evaluation with the application.

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• Possession of a valid Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), and First Aid certification.  
• Possession of, or ability to obtain, valid California Driver’s License by the time of appointment.  

• Student Centered & Equity Minded Case Management. 
• Student services program and activities. 
• Instructional support programs and services. 
• Pertinent State, federal, and program area policies, rules, and regulations including applicable sections of the State Education Code and state and federal regulations and guidelines concerning international students, financial aid, college admission, and other student services.  
• Principles and procedures of financial and statistical record-keeping 
• Conflict mediation. 
• Public Speaking.  
• Modern office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases  
• Interpersonal skills using tact, patience, and courtesy.  
• Methods and techniques of report preparation. Oral and written communication skills 
• English usage, spelling, grammar, and punctuation  

• Perform a variety of complex clerical and varied technical work in support of Pathways/Fields of Study operations and activities.  
• Organize and manage multiple tasks while working in a high traffic environment. 
• Understand, explain, and apply laws, rules, regulations, and policies related to various college programs and student services.  
• Manage healthy conflict to resolve issues in alignment with College mission and goals.  
• Operate office equipment including computers and supporting electronic/computerized word processing, spreadsheet, and database applications.
• Type and/or enter data at a rate of speed necessary for successful job performance.  
• Learn and adapt to changing technology and equipment used in the performance of assigned duties.  
• Maintain accurate and complete records and prepare reports.  
• Train and provide work guidance to student workers and hourly staff.  
• Work independently with limited direction.  
• Plan and organize work to meet schedules and deadlines.  
• Analyze situations accurately and adopt an effective course of action work effectively with frequent interruptions.  
• Work with and exhibit sensitivity to understanding the needs of diverse, minoritized student populations in a community college. 
• Communicate clearly and concisely, both orally and in writing.

ESSENTIAL DUTIES

1. Provide triage services to students enrolled in the assigned field of study including setting up counseling appointments for students enrolled in the assigned FoS. 
2. Collaborate with the success team to meet regularly with the assigned FoS Dean, lead faculty from instruction and student services; plan assigned Pathway/FoS Orientation; plan student engagement activities; collaborate with career & transfer connections to facilitate career related exposure opportunities; support collaboration between success team, FoS faculty and Marketing regarding program communication and upcoming changes; maintain a FoS canvas course shell and implement pathway/FoS specific communication using Starfish and Canvas platforms. 
3. Monitor Pathway/Field of Study specific data related to student success, retention, and equity gaps.  
4. Collaborate with others to implement aligned efforts including directing students to academic support programs and services; increasing faculty participation using Starfish Early Alert and providing students with strategies for academic success. 
5. Work closely with counseling faculty in FoS/Pathway to track SEP and student progress, design interventions to support student success and address equity gaps. 
6. Provide admissions and records information in accordance with District policies and procedures; provide application status and related forms; provide information and explain District policies, procedures, rules, and regulations; ; update usernames and reset passwords. 
7. Serve as the assigned FoS/Pathway SARS and SARS call administrator or similar technology solution; add and maintain counselor master schedules; maintain and update user information; provide training and assistance to users; input and maintain information in system; extract information and assemble materials as requested for events and activities; prepare various reports. 
8. Provide information to students applying for financial aid; assist applicants and recipients in completing the various forms and applications for loans, scholarships, and fee waivers schedule appointments for Financial Aid/SAP workshops; advise and assist students with MySWC accounts; assist in troubleshooting.

SALARY SCHEDULE:  Classified Bargaining Unit
 

 PHYSICAL DEMANDS AND WORKING ENVIRONMENT
 
 This is a non-telecommuting position.

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; possible exposure to dissatisfied individuals.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

TENTATIVE TIMELINE: Any application received after the deadline is not guaranteed a review.

Application Process:

A confirmation email will be sent once your application packet has been successfully submitted.

It is the sole responsibility of the applicant to ensure that all required application materials are submitted by the initial screening deadline date, including a current resume, and unofficial transcripts showing awarded degree(s) and completion date, as well as any relevant certifications, diplomas, or licenses that demonstrate you meet the minimum qualifications of the position. Failure to submit supporting documentations may result in an incomplete application.

A separate, complete application packet is required for each position for which you are applying for. All materials included in your application packet become SWCCD property, will not be returned, will not be copied, and will be considered for this opening only.

If you do not possess the exact degree major(s) listed in the minimum qualifications section, you will need to submit an equivalency application.

A screening committee will evaluate applicants, taking into account the breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. Selected applicants will be invited for an interview.

INTERVIEW TRAVEL COSTS MUST BE BORNE BY THE APPLICANT.

If additional positions become available in this classification, applications received in response to this posting may be considered for those additional positions for up to 90 days after final board approval.

Candidates selected for employment with SWCCD must be fingerprinted by an electronic fingerprinting service (i.e. LiveScan) within 10 days of employment; provide clearance of tuberculosis (dated within the past 4 years and renewed every four years as a condition of continued employment) within 60 days of employment; provide proof of eligibility to work in the United States.

Successful candidate selected may be assigned to any of the campus sites (Chula Vista, Crown Cove, National City, Otay Mesa, and/or San Ysidro).

American with Disabilities (ADA):

Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made as soon as practical by calling Human Resources at (619) 482-6395.

Equal Employment Opportunity:

As an Equal Opportunity Employer and in compliance with the Americans with Disabilities Act, SWCCD will make reasonable accommodations for individuals with disabilities.

SWCCD shall not discriminate against any person in employment or in any program affiliated with the SWCCD on the basis of age, ancestry, color, ethnic group identification, national origin, religion, race, sex, sexual orientation, physical or mental disability, veteran status, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.


Notice of Availability of the Annual Security Report:

SWCCD is committed to assisting all members of the community in providing for their own safety and security. The Annual Security Report is available on the SWCPD website.

If you would like to receive a hard copy of the Annual Security Report, which contains this information, you can stop by the College Police Department or you can request that a copy be mailed to you by calling (619) 482-6390.


Drug and Alcohol Abuse Prevention Plan (DAAPP):

More information about the DAAPP, including the Biennial report and additional resources can be found in the Drug and Alcohol Abuse Prevention Program website.