Senior Department Assistant, Level 5
Job Description
About Fordham
Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.
The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.
Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.
The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.
Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.
Title of Position
Senior Department Assistant, Level 5Position Number
C00950FLSA
Non-ExemptNumber of hours worked per week
35Department
Student Financial ServicesCampus
Lincoln CenterWork Arrangement
HybridHybrid Policy:
Please review the Hybrid Policy at www.fordham.edu/hybridpolicy.Position Summary
Reporting to the Director of Student Accounts, the Senior Department Assistant supports the daily operations of the Student Accounts Office, including customer service and all related back-office processes and functions. This position may require overtime, including work hours on weekends and holidays. Additionally, this position requires travel to and work at the other Fordham campuses when needed.
Essential Functions
Handles customer service inquiries regarding student accounts, including billing, payments, financial aid, and refunds.
Reviews student accounts to determine the accuracy of charges, financial aid disbursements, and verifies credit validity.
Advises students on options for financing their Fordham education.
Assists students with navigating the various self-service options.
Processes credit card, cash, and check payments and requests for itemized bills for students and third-party vendors.
Assists students with reviewing and understanding their 1098T.
Assists with developing, implementing, and enhancing student account policies and procedures.
Hosts, participates, and/or presents in online presentations.
Reviews student accounts to determine the accuracy of charges, financial aid disbursements, and verifies credit validity.
Advises students on options for financing their Fordham education.
Assists students with navigating the various self-service options.
Processes credit card, cash, and check payments and requests for itemized bills for students and third-party vendors.
Assists students with reviewing and understanding their 1098T.
Assists with developing, implementing, and enhancing student account policies and procedures.
Hosts, participates, and/or presents in online presentations.
Essential Functions Note
This list is not intended to be an exhaustive list.The University may assign additional related duties as necessary.
Management Responsibilities
Not responsible for supervision or oversight of others.Additional Functions
Assists other offices of the Enrollment Group as needed.
Provides coverage for Enrollment Services staff as needed.
Provides coverage for Enrollment Services staff as needed.
Required Qualifications: Education and Experience
High School diploma or equivalent.
Minimum of 2 years of experience in a customer service and/or clerical role.
Minimum of 2 years of experience in a customer service and/or clerical role.
Required Qualifications: Knowledge and Skills
Mandatory Competency Testing.
Must communicate clearly and effectively with all constituents both verbally and in writing.
Demonstrated experience providing excellent customer service in person and over the phone.
Knowledge of Microsoft Word, Excel, and Google Suite.
Must communicate clearly and effectively with all constituents both verbally and in writing.
Demonstrated experience providing excellent customer service in person and over the phone.
Knowledge of Microsoft Word, Excel, and Google Suite.
Minimum Biweekly Salary for All Others
$2,200.79Maximum Biweekly Salary for All Others
$2,200.79Union Affiliation
Local 153Posting Number
C065PNumber of Vacancies
1Start Date
ASAPPosting Date
08/21/2025EEO Statement
Fordham University is committed to excellence and welcomes candidates of all backgrounds.
Fordham University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Fordham University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Sitting
OftenRepetitive Hand Motion (such as typing)
OftenHearing, Listening, Talking
OftenStanding
SeldomWalking
SeldomRunning
Not RequiredBending, Stooping, Kneeling, squatting, Crouching, Crawling
Not RequiredClimbing stairs
SeldomClimbing ladders
Not RequiredReaching overhead
SeldomPulling, pushing
Not RequiredShoveling
Not RequiredLifting – up to 20 pounds
SeldomLifting – up to 50 pounds
Not RequiredLifting – over 50 pounds
Not RequiredWork Environment
Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.*Please mention you saw this ad on DiversePositions.*